The management of the CYAN GROUP OF HOTELS with the hotels Apollonia Beach Resort & Spa, Santa Marina Beach and Sitia Beach City Resort & Spa implement the CORPORATE SUSTAINABILITY CULTURE, which is the constant commitment to ethical behavior and the contribution to the economic development, while improving the quality of life of its employees as well as the local communities and society in general, bounds:
The protection of the ENVIRONMENT by:
Submitting to any requirements of law or others related to the environmental activities
Valuing the effects on the environment of these activities with a view to decreasing or even eliminating these negative effects
Becoming active in every possible way for the protection of the environment and the prevention of pollution
Setting goals with the aim of a continual improvement
Maintaining of the air quality
Protection of the beach and of the quality of the sea water
Cooperation with the local authorities for the preservation of the natural beauties of the areaInformation of all the local authorities about the environmental activities of the hotel inorder to make them aware of environmental issues
The realization of activities related to energy saving measures, decrease of waterconsumption, the right management and decrease of waste and sewage
Cooperation with the international universities monitor food waste management
We make sure that we increasingly buy recyclable products that are locally sourced and packaged in an environmentally friendly way.
The protection of its EMPLOYEES and HUMAN RIGHTS by:
Educating and making the hotel staff participate to the System of Environmental Management
Conducting the business in such manner and in such an environment to ensure as far as practicable the safety and health of tis employees, the environment and other affected persons within the company facilities
Complying with all relevant laws and regulations concerning safety and health in the workplace and with other requirements to which the company subscribes. Also, for the development of the management system, to comply with the legal and operational changes
Providing the necessary resources to make it possible to implement this policy
Continuously improving this system
In our country, we follow all applicable labor laws and regulations.We closely monitor all labor-related changes and provide ongoing training to our staff beginning with their induction and continuing throughout their careers at our hotels
We regard our employees and treat them equally and respectfully, ensuring that no one is discriminated against on the basis of their age, sexual orientation, gender, ethnic, religion, culture, family situation, personal beliefs, or disability
Support the LOCAL COMMUNITY by:
We prefer purchasing foods, goods and services from local suppliers
Promoting the uniqueness and the responsibility of hospitality
Offering services which promote the local culture and gastronomy
Employing people from local community wherever possible
Supporting local institutions by organizing donations
Inviting local schools and kindergartens to take part at our environmental actions
Encouraging our employees to participate in activities organized by local communities
Protecting the right of children to grow up safely, free from exploitation and abuse.
We promote local traditions, customs and historical/archaeological sites.
We inform our guests how and that they have to respect local people and their culture, a friendly “Kalimera” or “Jia sas” is a important key to get contact to them
Acknowledging the importance of environmental protection in general and towards a sustainable tourism development, the management and the staff of Sitia Beach Hotel have formed and put into practice a System of Environmental Management, according to the criteria of the international standard ISO 14001:2004.
The System of Environmental Management covers all hotel activities, showing special interest to accommodation and dining services. Based on these best practices, the hotel management commits itself to the following:
Communicating with all local authorities about the environmental actions taken by our hotel
Educating and involving the hotel staff on the System of Environmental Management
Keeping the guests informed about our hotel’s environmental practices and activities and encouraging them to participate in our initiatives.
Our vision is to remain faithful to the tradition of Greek hospitality and based on the defined operational standards ISO 22000:2018 in all our activities, to offer to our customers, quality and secure services with our professional and friendly staff , which are in a constant evolution and development, and they protect the environment.
More specifically the quality policy aims :
To the full and continuous customer satisfaction of the services and the products offered
to ensure the health and safety of our customers, as long as they remain in our hotel
in assessing the environmental impact of our activities in order to reduce or eliminate it
To act in every possible way in order to protect the environment and prevent pollution
To treat the customer in a reliable, accurate and professional way
To improve constantly the quality of services and products we provide
To the customer’s satisfaction, so that he can be “our ambassador” expressing only positive comments about our activity
To ensure a comfortable and quiet accommodation in our hotel
To create an atmosphere of friendship and reciprocal understanding with our clients
To the direct and willing response to our customers’ requests
To maintain the excellent condition of our facilities and the functionality of our equipment
All of us: the management and the employees, as we believe in continuous improvement, we are committed to the following, which constitutes the Quality Policy of the company:
To applicate faithfully and improve constantly, the Quality Assurance System ISO 22000: 2018
To follow strictly the instructions of hygiene and safety of food and beverages in accordance with the HACCP study that follows the principles of the Codex Alimentarius
To act in a way that saves energy, reduces water consumption, to the proper management of wastewater generated, and the reduction and proper management of solid waste
To maintain a good atmospheric air quality
To protect the beach and the water quality
To conform to any law or other requirement that is related to the activities of our business
To achieve all of the above:
We collaborate with neighboring institutions in order to maintain the natural beauty of the area,
We inform all stakeholders of the region, for environmental actions carried out by our hotel in order to grow the sensibilization and the participation,
We train every year the hotel staff to participate actively in the environmental management system and proper application of HACCP.
We inform our customers about the environmental effects of the hotel in order to encourage an active participation.
We use only high-quality raw materials, and we evaluate our suppliers.
We maintain the facilities and the equipment in good condition, and we prevent any problems.
Our priority is to create a comfortable, pleasant and safe work and residence environment.